FAQs
❓ Frequently Asked Questions (FAQ)
1. Is the TRUFFI™ collar waterproof?
Yes! TRUFFI™ is fully waterproof and designed to handle rain, splashes, and everyday adventures.
2. How does the GPS tracking work?
The collar uses GPS + cellular technology to track your pet’s location in real time via a mobile app.
3. Do I need a SIM card?
Yes. To enable real-time GPS tracking, the collar requires a nano SIM card with data (usually a low-cost plan).
4. How long does the battery last?
Depending on usage, the battery lasts between 2 to 5 days per charge. You'll receive alerts when it's low.
5. Is it suitable for both dogs and cats?
Absolutely! TRUFFI™ is lightweight and adjustable, making it perfect for small dogs and cats.
6. Can I set safe zones for my pet?
Yes – with the app, you can set custom Geo-Fence zones, and you'll get an instant alert if your pet leaves the area.
7. How long does shipping take?
Shipping times vary by location, but most orders arrive within 7–14 business days.
8. What if I have an issue with the product?
No worries – our support team is here to help. Just email us at truffitracker@gmail.com
, and we’ll make it right.